School of Curiosity

Complaints Procedure updated July 2025

School of Curiosity’s complaints procedure involves submitting complaints via email to idyllic.education@yahoo.co.uk or to 39 Hillside Crescent, BA32ND. 

We aim to resolve complaints promptly and effectively, acknowledging complaints within 5 working days and aiming for resolution within a reasonable timeframe. If a resolution isn't reached within 8 weeks, a final written response will be provided. 

Here's a more detailed breakdown:

1. How to Complain:

Email: Send your complaint to idyllic.education@yahoo.co.uk 

Letter: Write to Angela Hill, 39 Hillside Crescent, BA32ND

2. Key Elements of the Procedure:

Acknowledgment: Angela Hill will acknowledge your complaint within 5 working days. 

Investigation: They will investigate your complaint, which may involve gathering information and speaking with relevant parties. 

Resolution: The aim is to resolve the complaint within a reasonable timeframe. 

Update: You will be kept informed of the progress of your complaint. 

Final Response: If the complaint cannot be resolved immediately, you will receive a final written response, usually within 8 weeks. 

3. Important Considerations:

Be Specific:

Provide clear details about your complaint, including dates, names, and specific issues. 

Keep Records:

Maintain copies of all correspondence and documentation related to your complaint. 

Timeframes:

Be aware of the expected timeframes for acknowledgment and resolution. 

Third Parties:

If you wish, you can have a third party (like a family member or advisor) act on your behalf. 

4. If you are not satisfied:

Internal Review:

If you are not satisfied with the outcome you can request an internal review of your complaiut. 

External Review:

If you are still not satisfied after the internal review, you may be able to refer your complaint to an external body, such as the Financial Ombudsman Service or Citizens Advice.